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Elements and Performance Criteria

  1. Prepare for vehicle assessment
  2. Inspect the vehicle for fraud
  3. Determine suitable action
  4. Prepare assessment report

Range Statement

This section specifies work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included. Bold italicised wording, if used in the performance criteria, is detailed below.

Assessment information must include:

assessment notification detailing:

claims handler

insurance policy details where applicable

vehicle owner details

vehicle details

driver details

incident details

vehicle inspection details, including assess without prejudice or assess and authorise

digital images

quote for repairs or total loss determination.

Safety requirementsmust include:

first aid equipment

personal protective equipment and clothing

safety equipment.

Fraud indicators must include two of the following:

claim report inconsistent with vehicle damage

manufactured damage

staged accidents.

Workplace policies and procedures must include:

recording and reporting procedures

safe work procedures.

Industry guidelines must include:

instructions issued by authorised organisation or external persons

industry codes of practice

verbal, written and graphical instructions.

Legal requirements are to be in accordance with applicable commonwealth, state or territory legislation, regulations, certification requirements and codes of practice, and must include:

commercial-in-confidence practices

Competition and Consumer Act

confidentiality and privacy

Motor Vehicle Insurance and Repair Industry Code of Conduct

personal legal liability

relevant industry codes of practice

Written-Off Vehicles Register (WOVR) managed by each State and Territory.